The Library works hard to keep all the links in your Course Reading List working for you. But links are often updated, altered, or publicly removed without us knowing! This can affect all types of online resources in your reading list. No online item is immune…
If you find a broken link in your reading list, there are some things you can try that may fix the problem:
- Change browsers. Try Firefox if you use Chrome (or vice versa).
- Clear your browsing data – cookies and cache. Often the build-up of cookies will restrict access to subscription resources.
- In your current browser, go to Settings or Tools.
- Look for ‘Clear browsing data’ and follow the instructions.
- Go to your Reading List and try the link again.
- Make sure you are logged in – in your browser, open a new tab and sign into the Library. Refresh your Reading List page and try the link again.
- If none of the above steps fix the issue, you can alert the Reading Lists team directly, from within the item on the Reading List itself
- Go to the three dots menu on the right-hand side of the item.
- Choose ‘Report broken link’.
- This sends an email directly to the Reading Lists team, who will aim to get the link fixed within 24-48 hours. Please bear in mind that, occasionally, the issue is part of a larger problem and the fix could take a little longer.
Any other questions? Please use Ask Us.